EDUCATION

 

             Gwynedd-Mercy College

             Gwynedd Valley, Pennsylvania,  BE Certification, 2005

             PA Level II Instructional Certificate, 2008

             Clemson University

             Clemson, South Carolina, Bachelor of Science, May 7, 1982

             Wilkes University, Master of Science, May 16, 2009

.

 

PROFESSIONAL EXPERIENCE

      

Easton Area School District 3/2004 - Present

Easton Area Middle School

Easton, Pennsylvania

Information Technology Education, 8/2004 - Present

Para-Professional, 3/2004 - 6/2004

 

Hewlett Packard - 8/2002 - 6/2003

IBM - 8/1997 - 8/2002

       Agere Systems, NT Server Administrator

       Allentown, PA

* Provided system administration and support for 230+ Windows NT4.0/2000 servers (Compaq, IBM, Dell).

* Experienced and knowledgeable in the following: Veritas Netbackup, Hyena System Administration, NTP Quota Manager, Symantec PC Anywhere, NT Resource Kit, VNC, MS Netmeeting,  scripting and Compaq Insight Manager.

       Team Lead/Tier3: Agere Systems/ Lucent Technologies,

       Breinigsville, PA

* Supported over 2400 users on Microsoft NT 4.0 LANs.

* Responsibilities included Tier 2 and Tier 3 support including network administration and training new employees on processes.

* Facilitated weekly team meetings covering IBM processes, training and escalated issues.

 

Electronic Data Systems (EDS) - 9/1995 - 8/1997

Trainer / Technical  Support: Bethlehem Steel/EDS

Bethlehem, PA

* Project coordinator and author of help training project for all aspects of the company’s network and its applications.  Managed the project with RoboHelp help authoring program and included embedded graphics, annotations and HTML.

* Created Web training pages with Robohelp HTML for CENTEC’s Quality Assurance Manuals’ Word Documents available through company’s Microsoft Internet Explorer.

* Administered and assisted users with Crystal Reports; SQL 6.5 Utilities SQL Query Tool and MS Query.

* Trained users and developed custom reports for CENTEC’s Access database application for manufacturing scheduling.    Report required advanced Access features including macros, temporary tables, and queries.

* Trained individuals at CENTEC on computer basics, Novell NetWare 3.12 and Windows NT procedures, directory structure, print services, Windows and Office basics focusing on Mail and Schedule Plus.

 

Northampton Area Community College - 4/1995 - 8/1997

Adjunct Professor:  College of Business and Industry

Bethlehem, PA

* Conducted classes in Windows 3.1, Windows 95, Microsoft Office 4.3 and 95, Word 97, Excel 5.0  – Beginner and Advanced, PowerPoint 97, Access 2.0, WordPerfect 6.0;  and 5.1 DOS, and Computer Basics.  Designed own curriculum and lesson plans.

 

Business Data Systems - 2/1988- 3/1995

Florence, South Carolina

Training Coordinator, Trainer and Analyst

* Selected courseware, created lesson plans, coordinated class equipment, and class schedules.  Conducted regular classes for both the public and BDS' clients in word processing (beginner and advanced skills), database, spreadsheet (beginner and advanced skills), presentation graphics and desktop publishing.

* Installed, troubleshot, diagnosed and helped maintain systems and trained users on: Novell NetWare ELS I through 3.12, Windows, MS Mail & Schedule +, Office, WordPerfect, Symantec's Q&A, PageMaker, Intel NetSatisfaction, Carbon Copy, Crosstalk, BitCom.

 

Tandy Corporation Computer Centers-1/1983 - 2/1988

Manager/Educational Coordinator/Trainer,

Florence and Sumter, South Carolina; Fayetteville, North Carolina

 

PERSONAL

 

Penn-Jersey Swim League Board - 1996-2007

Easton Swimming and Diving Boosters 2000 - 2008                            

Odyssey of the Mind Coach - 2001

Girl Scout Leader - 1991 - 2000

Swim Instructor and Coach (high school and college) - 1976 - 1982

Day Camp Counselor (high school and college)  - 1976 - 1982

 

 

 

Resume