Next: 3 to 7 Helpers Per Role Up: Process Pattern Language Previous: Buffalo Mountain

Work Flows Inward



The organization at the top has a healthy distribution of inward-directed inputs; the bottom organization has an overloaded center, and turns work requests outward. In the top organization, core roles do work; in the bottom organization, core roles make work.
Problem: Work that adds value directly to the product should be done by authoritarian roles.

Context:

Forces:

Solution:

Resulting Context:

Design Rationale:

Next: 3 to 7 Helpers Per Role


Last updated Thu Mar 23 09:00:44 CST 1995
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Copyright © 1995 AT&T