So...what's a Learning and Development Facilitator?

Well, we used to be called "Trainers" but we got a fancy new title when Omnipoint (my former company) merged with VoiceStream (my current company.)

Anyway as you can assume from the former "Trainer" title - I train customer care and techincal support representatives for VoiceStream Wireless, which is a GSM wireless cellular phone company.

VoiceStream (and before that, Omnipoint) have been very good to me.  Who knew when I took a customer service rep job back in 1998, that in two years I would:

• Be promoted to management (June 1999 - almost a year from the day I walked in the door, as a temp no less!)
• Be responsible for training about 300 Customer Care reps and 60-some Technical Support reps (in the year and a half I've been a trainer...er, L&D Facilitator, I mean!)
• Create training and development documentation for multiple call centers across the country.
• Travel around the country helping my fellow L&D teammates train in other call centers.  (I especially enjoy being sent to the Ft. Lauderdale center!)

All in all, in the year 2000, our Bethlehem Call Center L&D team trained about 750 customer care representatives.  Go team!

Oh...and let's not forget the stock options.  ;)