Communicate market priorities and feature descriptions to development staff. Communicate with customer working groups regarding development requests and local projects. Present product and supporting technologies to global library audiences and customers at conferences and sales demonstrations. Describe and position product features competitively to prospective customers and global sales staff via general marketing material and company responses to industry tenders. Liaise with industry partners regarding data use, product interactions, and publicity.

One of five-person team responsible for launch of first commercially-available library link resolver, "SFX," and subsequent growth of both customer operations and team. Main responsibilities were in creation of implementation and training materials for product; had day-to-day oversight for one other librarian. Managed customer correspondences, installations, implementations, and early support for North American office. Created implementation and training policies for offices worldwide, and provided these through in-person or Internet meetings. Responsible for demo materials and sales scripts, assisting in closing sales through booth presentations at industry conferences, attending sales presentations or serving as technical expert on telephone calls. As team member contributed to product growth through work on testing, documentation and rollout material for three versions.

Managing editor of library Web site and liaison from public services department to library information technology department. Managed upkeep and policies for Baker Library Web site; provided input for library-wide planning. Provided reference services in person, via phone and email to faculty, staff, students and alumni/ae and instructed patrons in use of electronic reference tools. Identified, critiqued and organized information resources into tools for general and customized use by library clients. Served as staff contact for documentation and issues for Forrester Research, Jupiter Research, and Yankee Group.

Managed online, distributed reference service for patrons worldwide, supported by 2-year grant from the Andrew W. Mellon Foundation. Taught and supervised library students and remote volunteer librarians; created and maintained Web pages, including reference query forms, in support of Internet reference activities. Developed policies, gathered and analyzed statistics to support communication and improvement of services. Answered reference questions from remote patrons using online and print sources.

Summarized cases and depositions for inclusion in briefs and trial arguments and organized witness binders. Maintained production files; organized database file indexes. Performed extensive historical research, retrieving and analyzing primary documents, for multi-million-dollar industrial environmental cleanup litigation matter.

Located information resources and answered general reference and phone queries. Instructed students, faculty and other patrons in use of NOTIS catalog, Internet and print resources, and other reference tools.

Maintained correspondence records and files, drafted letters. Summarized depositions and production documents, prepared exhibits to agreements and closing binders. Supervised organization for depositions and expert witnesses.