CompanionAbility LLC Obedience Training For Dogs and Their Human Companions 773-728-2879 lbrezina@rcn.com www.companionability.com Policies and Procedures

Course Information:

Private lessons:

CompanionAbility LLC offers private lessons in your home

Private lessons are one hour in length.

CompanionAbility LLC reserves the right to assess an additional fee of $ 75.00 to cover the time involved in writing behavior management plans, when such plans are deemed necessary.

CompanionAbility LLC reserves the right to assess a thirty cents per mile travel expense fee, in addition to the lesson fee, for clients living outside the area bounded on the west by I 294, on the north by Clavey Road, and on the south by I 290, or if one-way travel time exceeds 45 minutes on a regular basis.

CompanionAbility LLC reserves the right to charge clients for parking lot fees when street parking is difficult or not available.

Group courses: CompanionAbility LLC offers Baby Puppy for puppies 7 to 16 weeks of age; Puppy, for puppies over 16 weeks and under 6 months of age; Pre-teen puppy for puppies 6 to 10 months of age; Basic obedience for dogs 10 months and over; Advanced Beginner, for puppies 6 months of age and up, who have had previous training; Canine Good Citizenship Courses; Build Your Own Group Class.

Group Courses are limited to six puppies or dogs. CGC Courses are limited to 7 dogs. Group Courses are offered in six week course sessions.

Take advantaged of the reduced hourly rates by signing up during the early registration period. The early registration fee must be paid in full, by the end of the early registration period in order to receive this fee. CGC materials are included in the fee.

Additional, private reinforcement lessons with a group class are $35/hr.

Dogs, over the age of twelve months, who have had no prior obedience training must complete CompanionAbility LLC’s basic obedience training before taking another group course.

Dogs, over the age of twelve months, who have had basic obedience training from any trainer other than CompanionAbility LLC will be eligible for an Advanced Beginner or Intermediate at the discretion of the CompanionAbility LLC, and only after receiving at least one private lesson for the purpose of assessing the suitability of a group course. The number of private lessons will be determined on a case by case basis. The initial private lesson will be billed at $75 per hour. If the trainer determines that more basic obedience lessons are required, then a block of 6 private lessons will be recommended. In that case, the initial lesson will constitute the first of 6 lessons and will be applied to that fee.

Tracking: tracking if offered privately or for groups.

Baby Buggy classes are offered to expectant parents, as private lessons, or group courses.

CompanionAbility LLC reserves the right to require at least one private lesson with any puppy and/or dog who has not gone through previous CompanionAbility LLC training, before determining a suitable group course or the suitability of Lessons du jour.

There will be a $100.00 non-refundable deposit charged to hold a group course space. The deposit will be applied to the balance of the group class fee when payment, in full is made.

After Early Registration, payment in full is expected on the first night of class.

A refund for the full group course fee, less $100.00 will be given, upon written request, within 24 hours after the first group class session. After 24 hours, no refund will be given.

CompanionAbility LLC reserves the right to make adjustments to fees for those clients who have special financial needs.

Other services for clients:

CompanionAbility LLC offers special fees and services to our previous clients*.

Rent our ring for one hour of play or practice with your dog for $10.00. The fee includes the option of bringing one well behaved canine playmate of your choice. This is not a drop off service. Owner must attended and supervise all play and interactions between the dogs.

Discounts on private or group lessons.

Drop in to group classes for free. You must call ahead to be sure of available space in any given group class. Limit two free drop ins, per calendar year.

Lessons du jour: These classes are designed to help clients master specific skills at their own pace. These classes could be group classes or privates, depending on the night in question. The fee for these classes is $10.00. The classes are held at CompanionAbility LLC. This schedule changes frequently. Clients must call our office before 9:00 A.M. on the day of the scheduled Lessons du jour to notify us of your intentions to come to class. Those students interested must call for the current Lessons du jour schedule. No basic obedience will be taught during these sessions.

*Previous clients have completed at least one CompanionAbility LLC training program at the regular fee.

Other services:

CompanionAbility LLC has ring rental available to trainers using dog-friendly methods. The ring space is 904 square feet, (23' x 40'). You must have current dog trainers insurance, and provide proof of insurance. Please call to reserve space.

Rescue organizations may reserve the ring to show case dogs in their care or in foster care. Please call to reserve space. CompanionAbility LLC reserves the right to charge a deposit to cover the costs of any clean up that would be greater than average. The deposit will be returned at the end of the event, assuming an average clean up. Volunteers to stay after the event to clean up would be greatly appreciated.

Limitations and Indemnification:

While dog training is not an exact science, and therefore, CompanionAbility LLC cannot guarantee specific results, CompanionAbility LLC will make reasonable efforts to achieve the goals set forth in the Training Plan.

Owner agrees to indemnify and hold CompanionAbility LLC harmless from all liability for any loss, damage or injury to persons, animals or property arising from or related to Owner’s pet. Owner agrees that CompanionAbility LLC shall not be liable for loss or damage to animal for any reason unless said loss or damage was a direct result of CompanionAbility LLC’s negligence.

Discounted fees and promotions:

CompanionAbility LLC may offer discounts for group courses or private lessons at any time. Discount offers may be revoked without notice.

Discounts may be given to dogs from shelters or rescue groups. Special Coupons may be provided under these circumstances.

Donations of up to 10% of a total group class fee, minus any other discounts or promotions may be made, by CompanionAbility LLC, to the breed health foundation or breed rescue group associated with the breed of any breeder who refers individual clients who complete at least one CompanionAbility LLC course.

Cancellations and Absenteeism:

CompanionAbility LLC will make reasonable efforts to make up any class/es which it may have to cancel.

CompanionAbility LLC will make reasonable efforts to provide a make up class for any private student who is unable to attend a class, but cannot guarantee availability.

There are no make up classes provided for group classes.

Canine Health Concerns:

Proof of current vaccinations is required at the time of registration for class for all dogs and puppies enrolled in group classes.

Dogs and puppies with the following symptoms should not be brought to group class for at least one week: coughing; diarrhea, vomiting, discharge from the nose or eyes or a diagnosis of intestinal parasites. CompanionAbility LLC strongly recommends dogs or puppies with any of the above symptoms be seen by a veterinarian.

Behavior Problems:

All dogs whose owners have sought consultations for behavior problems must be seen for at least one private lesson, before a determination can be made as to the suitability of a group class.

CompanionAbility LLC reserves the right to decline services to any dog with behavior problems.

Lesson Reviews:

CompanionAbility LLC will provide an outline for each group class. The outline will constitute a syllabus for each class.

CompanionAbility LLC will provide written lesson reviews, to assist the clients in their weekly practice.

CompanionAbility LLC will provide an outline and lesson review for private lesson clients. We may provide a written training plan for private lesson clients.

Reference Permission:

As a courtesy, CompanionAbility LLC will make reasonable efforts to obtain written permission from clients to give their names and phone numbers to perspective clients for the purpose of providing references.

References are available upon request.

Changes in Policy and Procedures:

Policy and Procedures may be amended as necessary.

August, 2007