Shipping Terms and Conditions

Manifold products are shipped using either US Postal Service or Federal Express. Shipping charges include all paperwork necessary to process different shipment methods.

General Terms and Conditions

Shipping Days: Orders received before Noon Pacific Time Mondays through Fridays, excluding holidays or four-day weekend Fridays, will ship the same day.   Every effort will be made to ship orders received later in the day on the same day.

Risk of Loss: The customer bears all risk of loss.  Products are shipped FOB Reno, Nevada or from the original shipping point used by our shipping contractors.  To minimize the risk of loss, use Federal Express.   If a product is lost in transit, manifold.net will charge a second shipping fee to send a replacement and will charge a media replacement fee (typically $35) for an additional set of media.

A note to thieves: it doesn't make sense to claim that a parcel was lost as a way of getting a second Manifold product.  Because Manifold products require a unique serial number it doesn't matter how many CDs you get: you'll only have one serial number and be able to operate one license.  If you use a non-tracked delivery service like Priority to later claim that delivery was not made and to issue a chargeback on your credit card, your serial number will be revoked and your package will stop functioning.

Additional Fed Ex Fees: The shipping fees quoted by the Online Store or by manifold.net sales representatives are estimates based on typical delivery circumstances.  When shipping by Federal Express additional surcharges may be imposed for delivery to some addresses that are unusually far from Fed Ex service centers, for correction of addresses or other additional charges.  By choosing a Fed Ex shipping option the customer agrees to pay all such additional fees, which will be billed to the customer's credit card automatically when received by manifold.net.  By choosing to ship Federal Express the customer authorizes manifold.net to make such charges.

Customs Fees and Taxes:  The customer agrees to pay all customs charges and taxes.  Any parcel sent by Global Priority for which such fees are not paid will be abandoned.  When shipping by Federal Express, any customs fees or taxes or other levies not paid by the customer at time time of delivery will be billed to the customer's credit card automatically when received by manifold.net.  By choosing to ship Federal Express the customer authorizes manifold.net to make such charges.

Customs Declarations: The contents of a Manifold package will be declared as a "Software CD" with a value of $35.  This is the replacement value of the CD which will be charged should a new replacement CD be required.  Note: The value of the software license is passed by the electronic email delivery of your personalized serial number.   The serial number is the valuable part of the shipment, not the physical media.

Customs Delays: All international delivery times are approximate, assuming there is no delay in Customs.  If Customs intercepts a package it is not possible to predict how long the package will be delayed.

Sample Prices: The sample prices given below are for one unit of Manifold System Release 5.00 Professional and are subject to change without notice.

Shipping Options

The following options are available to US addresses and to International addresses.  Federal Express considers Puerto Rico and other US Territories to be international addresses. Puerto Rico and other US Territories may use Priority mail if desired, although shipping will be slower that the 2-3 day service on the mainland.   

It is the customer's responsibility to choose a valid shipping option. Shipping options to US addresses are not available to international addresses.  If a US shipping option is selected for an International address, the lowest cost international option will be substituted and the customer's credit card will be charged any additional fee.  If an International shipping option is selected for a US address, the closest US shipping option by value will be substituted.

Notes on Priority Mail

Priority mail shipments are not tracked and cannot be guaranteed to be delivered.  The customer bears all risk of loss if a shipment is sent by Priority mail.  If a replacement shipment is required, the customer will be billed a second shipping fee.  If guaranteed delivery within a known time is required, use Federal Express International Priority.

Notes on Global Priority Mail

Global Priority mail is a joint service of the US Postal Service and local postal authorities.  It normally delivers a package from manifold.net to most developed countries in five business days.  However, because Global Priority is dependent upon the service provided by local postal authorities in the destination country, service levels can vary widely depending upon the efficiency and reliability of the postal service in the destination country.   Some countries deliver Global Priority at high speed only within a few major cities with reduced service speed to other areas.  Global Priority is a good value for Western Europe, Canada,  Australia, Japan, Singapore and other "first world" countries.  

Global Priority mail shipments are not tracked and cannot be guaranteed to be delivered.  The customer bears all risk of loss if a shipment is sent by Global Priority mail.  If a replacement shipment is required, the customer will be billed a second shipping fee.  If guaranteed delivery within a known time is required, use Federal Express International Priority.

Service to all countries is estimated, not guaranteed.   Although we have found Global Priority to be reliable, no one can prevent Customs from delaying a particular shipment.  The customer bears all risk and costs of dealing with local Customs authorities.  Service is currently available to the following countries:

Back to Manifold Home Page