Arguing that we need to move beyond one-shot
                    "solutions" toward a constructive way of dealing with differences, they
                    lay out tools for conflict analysis and practical applications for those
                    tools in the international arena. The authors also show that tactics
                    which successfully influence an adversary are equally applicable to the
                    task of persuading an employer, a community official, or a business
                    associate. Originally drafted as a handbook for the diplomats and
                    senior officials advised by Fisher and his colleagues, this succinct,
                    lucid, and effective book is the primer about the new paradigm in
                    conflict management. 
Coping With International Conflict: A Systematic
                    Approach to Influence in International Negotiation, Roger Fisher (Editor), Andrea Kupfer Schneider, Elizabeth
                    Borgwardt.  List: $29.33 ~ Our Price: $29.33.  This text combines the clear, concise, proven principles and practice
                    of conflict management from Fisher's bestseller Getting to Yes with
                    the newest problem-solving approaches to international relations.
                    Many of the concepts presented grew out of materials Fisher and his
                    colleagues use in their international consulting work to teach
                    problem-solving and conflict management skills to diplomats and
                    heads of state involved in contentious international disputes.
                    Exercises, applications, examples, readings, and anecdotes guide
                    readers through the processes of diagnosing and prescribing
                    approaches to real-world conflicts.
Mediator's Handbook, Jennifer E. Beer, Eileen Stief.  List: $19.95 ~ Our Price: $15.96 ~ You Save: $3.99 (20%).  Developed by Friends Conflict Resolution Programs.  THE FIELD OF MEDIATION has expanded dramatically since Friends Conflict Resolution Programs published the original
     MediatorĖs Handbook in 1982, the first "how-to" mediation manual available to the public. Since then, mediation has
     evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our
     everyday landscape.
 
     Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective
     mediation in diverse environments and situations.  Jennifer Beer is a creative thinker.  Don't expect dry advice you already understand.  Expect to be stimulated and challenged.
 The new edition of the Handbook provides a clear overview of mediation
     and conflict; a section that walks through each step in the mediation process; a large "Toolbox" section that details the skills
     and approaches used by professional mediators; and a final section that looks at informal mediation. Whether new to the art
     of mediation or an experienced professional, people working in corporations, government agencies, community organizations,
     schools, and any other situation where there is a need to build bridges between diverse perspectives will find The Mediator's
     Handbook a valuable resource.
 
 Managing Differences: How to Build Better Relationships at Work and Home, Daniel Dana.  List: $19.95 ~ Our Price: $19.95. Nothing in life is more important than getting along with people. Our
                    success at work and our happiness at home depend on our ability to
                    communicate with others -- especially when differences get in the
                    way. 
                    Managing Differences shows you step-by-step how to harness the
                    magical power of mediation to turn conflict into cooperation in
                    everyday life. You will learn to use the simple yet powerful
                    communication tool, Do-it-yourself Mediation ("Doing mediation
                    without a third party"). It also outlines Managerial Mediation
                    ("Doing mediation without being a mediator"), and introduces
                    Second-nature Mediation ("Doing mediation without doing
                    mediation"). 
                    Because it is so easy to read and its message is so practical, the first
                    edition of Managing Differences (published in five languages) has
                    served as a sourcebook for a wide variety of training and
                    educational programs, from community workshops to corporate
                    HRD to university MBA courses. The expanded second edition
                    contains real-life cases written by readers of the first edition
                    describing how they used Do- it-yourself Mediation to resolve
                    conflicts at work and at home. It is ideal for staff development, and
                    invaluable for personal growth. 
                    Daniel Dana -- "The Conflict Doctor" -- is the Thomas Edison of
                    interpersonal communication, inventing practical tools that help
                    people get more out of their relationships at work and home. This
                    book is essential reading for all who have a personal or professional
                    interest in better communication. It will brighten your day!
  
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