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Waltham Public Schools
Technology Help Guide

You choose “Print” to print a document and nothing comes out of the printer.

Your printer has run out of ink.

WedNet printers vary.   Some are deskjet (or inkjet) models and and some are laserjet.  If you have a color printer attached to your computer, then you most likely have a color deskjet printer.  If you have a black (only) printer attached to your computer, then you have a laserjet.  In areas such as labs and libraries computers are mapped to print to a laser  printer that is in the same physical area. In all cases, except for Stanley School  lab, this printer is a black only printer.

You choose “Print” to print a document and nothing comes out of the printer.

After 2 unsuccessful attempts to print, stop and try the following steps:

• Check that the cable connections are secure at both ends (computer CPU port and printer port).

• Press the appropriate button of the printer, to makes sure it is “online”. A green light is usually displayed when printer is online. Flashing lights or orange lights may mean it is “off-line”  See manual for printer for specific information, pertaining to your model.

• Check to see if there is a paper jam. 

• Shut down and restart using the restart option in the Shutdown Options window (click on the Start button on the TaskBar and then select Shut Down).

• If restart is unsuccessful, turn off the computer (CPU) and the printer, wait 2 minutes, then turn printer back on and then computer back on.

Your printer has run out of ink

E-mail to Help.  In the Help request provide the following information:

      Your Name:
Your Telephone Extension:
Your School:    
Your Room:
Number, on the red tag, of the printer that has run out of ink.
If you have a color deskjet printer, indicate if you have run out of black or color ink.

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