The account configuration utility works by writing your specific customer information into the *.ini files in the \internet\config subdirectory and then copying them to the application subdirectories.
Some versions of the kit, do not retain the set-up information in the fields. Each time the configuration utility is opened to change settings, it must be fully re-written.
(This is for security).
If the modem can not be identified, refer to Modems for help on creating an initialization string by trail and error. This can be entered into the "Modem Init String" box and the account configuration utility re-run.