Please send your future orders in a #10 sized envelope, make sure that your return name and address and concert dates and how many tickets to each concert you want are on the outside of your order to us!!
Include the following:
1) A 3 x 5 index card - not paper!, any other size will not fit in our files and may get lost. On this 3 x 5 card write in the upper left hand corner your full name, address, area code and phone number. (Phone numbers are important in case your tickets are returned to us by the Post Office or there is some other problem.)
In the middle of the card put your ticket request by preference - "ANYTHING AVAILABLE" as your last preference is the best way to insure that you get something instead of nothing. For example if we are offering both reserved and general admission tickets, listing "Anything" will insure that you get something. Not listing "Anything" means that if we sell out of reserved, you won't receive anything. For multiple concerts in one facility, listing "Anything" means that you will accept any ticket/tickets to any of the concerts in that facility.
2) Include a postal money order or an American Express money order made payable to: GRATEFUL DEAD TICKET SALES - (CONCERT NAME) for the exact amount neccessary. No other money orders will be accepted!! Make sure your name and address are on the money order. Keep your receipt!! If your order is not filled your payment will be returned to you. No personal checks and no cash!! Ever!!
3) Also include a #10 sized self-addressed, stamped envelope for your tickets. Please do not decorate your return envelope with Grateful Dead art or mention of tickets, it only invites theft. (For example: Tickets! Handle with care.) We do love and display the artistic and colorful incoming order envelopes!!
4) One order per envelope and one order per person. Each person must fill out their own order. Duplicate orders of any kind will cause disqualification of all involved orders.
5) If we announce 3 concerts in the same city, you may order the maximum number of tickets to all 3 concerts in one envelope, unless we state otherwise. Mixed orders or orders for more than one city in one envelope will not be accepted.
6) All orders will be filled on a "first come, first served" basis by postmark, not by when we recieve them. No self-metered mail of any kind. Metered Mail includes postage machines or metered strips.
No Express Mail or Federal Express accepted!!! (Express mail and Federal Express will never be accepted and are a waste of your money!!) If we decide to do a random selection mail order we will announce it on the hotline beforehand. (If we receive more mail postmarked the first day than we have tickets for, then the mail order automatically becomes a "random selection" mail order from orders postmarked the first date.)
[Note: Concerts usually have a first mail in date. Orders postmarked before the first mail in date will be rejected.]
7) You may have your tickets sent to you by registered mail by adding $6.75 to your money order. Do not add extra postage to your envelope to pay for registration. Remember, registration does not include postage, so don't forget to put regular postage on your S.A.S.E.
8) The mail order hotline (415 457-8457) will give the correct information and address to mail for tickets. Do not use any other address or your request will not be filled!! If the hotline instructions are different from the above then always follow the hotline instructions or your order may be cancelled.
NEVER SEND ORDERS TO THE ABOVE ADDRESS - THEY WILL NOT BE FILLED!!
Hotlines:
California 415-457-6388
East Coast 201-488-9393
Mail Order 415-457-8457
For mail order problems: 415-457-8034.
(Semi-normal office hours are Monday - Friday 11:00 AM to 5:00 PM California time, usually only after a mailing.)
THANK YOU and STAY IN TOUCH!!!