LEAD GUARANTEE

Your Lead Source has a very liberal replacement guarantee.

LEAD ACCURACY

Despite our best efforts at monitoring and random sampling of our Mortgage Leads, an occasional bad lead will find it's way to a Lender.

If that happens, we will replace that Lead at no cost.

CONTACT INFORMATION IS KEY

If a consumer completes our on-line application, and accurately completes his/her contact information, we consider that a valid lead.

OUR LEAD GUARANTEE IS SIMPLE

We will replace any Mortgage Lead, immediately, no questions asked, for any of the following reasons:

1) If a Lead is old (Depends on lead ordered: Real-Time, Batch, Aged).

2) If the phone number is bad (bogus).

3) If the phone number does not belong to the homeowner.

4) The Lead claims no memory of submitting.

5) The Lead does not want to be contacted.

6) The prospect is another mortgage agent testing us.

7) The Lead is not within your specified criteria.

8) The client is already in a contract with a Lender.

NOTE: Our suppliers have a full time telemarketing staff that calls to verify every return for validity. This helps them ensure they are only giving credit for valid returns. If our suppliers reject a returned Lead for any reason, we will also do research on your behalf, to ensure both your company, and mine, are satisfied with our sources.

If the Mortgage Lead involves a Loan outside of the parameters asked for by the Lender, we will replace the lead at no cost.

Examples would include a Lead for a Loan:

In a State the Lender does not Lend in.

In excess of the Lender's stated Maximum LTV.

Below the Lender's stated Minimum Loan amount.

For a type of Property not included in the Lender's loan Portfolio. (multi-family, mobile home)

Involving Prime, when the Lender has asked for ONLY Sub-Prime.

Involving Sub-Prime when the Lender has specified Prime Only.

Where the borrower's information is bogus.

For a Loan Type not specified by the Lender (Purchase Lead, Refinance Lead, Home Equity Lead)

LEAD REPLACEMENT

Upon receipt of an email from the Lender identifying the Mortgage Lead ID # and the reason for replacement, we will quickly verify and issue a NEW replacement Lead within three days.

NON-REPLACEMENT REASONS

We do not issue replacement mortgage leads for the following reasons:

1) Leads returned after 7 calendar days.

2) Where a borrower has chosen another Lender over you.

3) Where a borrower indicates they were rate shopping.

4) Where a borrower was just checking on closing costs.

5) You are unable to contact the borrower (for reasons other than bogus contact information).

PROCESS FOR RETURNING LEADS

Simply email me the Lead ID number and I will facilitate a replacement Lead request.

Many customers feel every Lead should yield a deal. That simply is not the case. What we try our best to do, is provide you with Leads that will close at an advertising rate of $400-$600 per closed loan. For example, if you purchase 20 Leads @ $35.00 each, and you close 2 loans from that batch of 20, you will have an advertising rate of $350 per closed loan ($700 expense divided by 2 closed loans).

If we cannot meet or exceed your expectations for an advertising cost, then we need to discuss things between our companies. We want nothing but very long term relationships with all of our clients.

We do value your business and believe that our Lead return policy is acceptable to you.

If you should have any questions or concerns, please feelfree to contact me, or the President of Nolan Micro Systems Inc, directly: Rich Nolan at (888)640-0187.

If you're ready to place an order - Contact us today.