In my old job, at the time since my job description was last revised, my job duties changed a great deal. We added two more people to do technical support, which freed me up from much of the day-to-day end user support (though I still did that, too). I primarily worked on a variety of projects or supported specific systems. Here's a quick and incomplete rundown on what I did, until I can write something about my present position.
End User Technical Support
I did most of the troubleshooting and technical support
for the Office of Budget & Planning, located in University Hall. This
included the day-to-day problems and questions of users, as well as
hardware installation, upgrades, and repairs; software installation and
upgrades; and network troubleshooting.
AppleTalk Network Administration
I was the administrator for the AppleTalk-based servers
in University Hall. These included at one time AppleShare, QuickMail,
Meeting Maker, Retrospect, and Apple Remote Access servers.
Internet Servers Administration
I was the administrator of the World Wide Web (HTTP),
FTP, and SMTP/POP servers for the Office of the Chancellor. I was the
primary person in charge of creating and managing the content of the WWW
server, including cgi scripting (in AppleScript and Frontier).
Unix and Sybase Systems Administration
Though I am far from a Unix expert, I was the systems
administrator for the Sun Sparcserver 10, running Solaris 2.3. The Sun's
reason for existence was to be a Sybase database server, and I was the
administrator for that as well.
Documentation and Other Writing
Everyone in CO-IS wrote a variety of technical and policy documents,
to explain various systems and technical issues to the users. I wrote a
fair amount myself, and have a descriptive list of those writings elsewhere.
Other Things
I was the CO-IS expert on ergonomics and RSI accommodation. I was the
administrator of the MARS imaging system. I was the administrator and
chief developer of a document tracking client/server database (Sybase
back end, DataEdit front end) application used by most of the
Chancellor's administrative staff. The list literally went on and on...
[ Fishmonger ] [ Professional Information ] [ Previous Experience ] What Did I Do All Day
This page last built using Frontier and a Macintosh by Michael A. Alderete on 10/18/97.
IMPORTANT NOTE
This is a dead web site. I have moved my web presence to several different sites:
- Personal Information: http://www.michaelandrochellessite.com/
- Professional Information: http://www.alderete.com/
- Consulting Information: http://www.aldosoft.com/
Please visit me there instead. Thanks!
-- Michael, October 2000