Page 2 - William Pacino

Technical user documentation written by William Pacino

Click on highlighted words to see the full article.

1. Newsletter article Tell Me How You Work?
2. Excerpt from Telecom Technology Primer SDH Technology Primer
3. Applications Note - Telecommunications Testing of bytes in SDH Protocol
4. Ghostwritten article Digital paperflow (workflow automation)
5. Evaluation support, software writing Process Modeling
6. Technology Tutorial Jitter & Wander
7. Multi-chapter user manual (Adobe Acrobat files) Chapter 1 - Getting Started
Chapter 2 - Functional Overview
Chapter 3 - Reference
8. API programming examples (Adobe Acrobat files) Example 1
Example 2

Notes

  1. This article was published in a local chapter newsletter of the Society of Technical Communications. As a technical writer, it is often necessary to define your methodology.
  2. SDH Primer used as reference for field sales force and application engineers. A SONET version of this primer was also placed on a Telecom Tutorial Web Site (www.webproforum.com/tektronix/index.html).
  3. Technical note used for marketing collateral.
  4. This article was originally ghostwritten for a corporate executive byline. It appeared in computer trade publications in the U.S., Malaysia, and the Netherlands.
  5. The document was written to support Customer Evaluation of a software package. This same material was also rewritten for use in a teaching exercise and a Windows Help file.
  6. This tutorial on telecommunications technology started out as a white paper. Next it became a technical article for an engineering magazine in Hong Kong. It was also reused in a user manual and a Windows Help file placed on the distribution diskettes with application software. Finally this material was converted to .HTML code for use here and in the Marketing section of the company web site.
  7. Examples of multi-chapter user manual.
  8. Examples of API programming writing.

In the Fall of 2000, I received two Society of Technical Communication awards for Sycamore Networks user documentation that I wrote.